Question 1

How does Arthur integrate with my existing phone system?

Accepted Answer

Arthur connects through a small on-site gateway that bridges your phone system — whether it's analog, digital, or VoIP — to Arthur's AI. We assign Arthur an extension number (like 100 or 1000), making him accessible through simple 3-4 digit dialing. Our telecom team handles the entire installation.

Question 2

How long does it take to set up Arthur?

Accepted Answer

Most businesses are live within 7 days from signed agreement — one business day once the gateway arrives. Our team handles the on-site gateway installation, phone system configuration, and custom AI training. We test everything before going live.

Question 3

Can Arthur transfer calls to specific people or departments?

Accepted Answer

Absolutely! Arthur can transfer calls to any extension, direct number, or mobile phone. He can be programmed with your team directory and will intelligently route calls based on the caller's needs - including warm transfers where he briefs the recipient before connecting.

Question 4

What if Arthur can't answer a question?

Accepted Answer

Arthur is trained to recognize when he doesn't have enough information to answer accurately. In these cases, he'll offer to take a message, transfer to a human, or schedule a callback. This ensures callers always get proper assistance.

Question 5

Does Arthur work with analog phone lines / landlines?

Accepted Answer

Yes. Arthur connects to analog lines, TDM circuits, and legacy PBX systems via an on-site gateway device. Most cloud-only AI receptionists cannot support analog — Arthur is one of the few options for businesses that still run these systems.

Question 6

Can Arthur park calls and transfer to specific extensions?

Accepted Answer

Yes. Arthur supports call parking (hold a call on a virtual extension so any phone in the building can pick it up), warm transfers (Arthur briefs your team member before connecting the caller), and direct extension transfers.

Question 7

How is Arthur different from our auto-attendant?

Accepted Answer

An auto-attendant plays a recorded menu ("press 1 for sales, press 2 for support"). Arthur has natural conversations — callers speak normally and Arthur understands their intent, answers their questions, captures their information, and routes the call. No phone trees, no button pressing, no frustration.

Question 8

How do I receive messages from Arthur?

Accepted Answer

Arthur sends a complete caller summary via text message AND email within seconds of the call ending. The message includes the caller's name, phone number, reason for calling, and any specific details they shared. You can respond on your own schedule.

Question 9

What does the setup process look like?

Accepted Answer

Most businesses are live within 7 days from signed agreement. It includes: (1) a discovery call to understand your business, (2) custom training with your services, hours, and protocols, (3) gateway installation at your location, (4) call flow programming and testing, and (5) go-live with monitoring during the first week.

Question 10

What happens if our internet goes down?

Accepted Answer

The gateway includes failover logic. If internet connectivity is lost, calls can be configured to route to a backup destination (mobile number, alternate location, or voicemail) until connectivity is restored. Arthur's cloud AI is hosted on redundant infrastructure with 99.9% uptime.

From Setup to Success in 7 Days

The 3-Step Process

Week 1: Your Complete Journey

What We'll Need From You

Frequently Asked Questions